Privacy Policy

Last updated: 16 June 2025

Flow Sensei is a trading name of Merza Limited (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, book training courses, or interact with us in any way.

1.  Who We Are

Flow Sensei (Merza Limited Company No. 08894549)
Registered Office: Jsa Service Ltd 4th Floor- Radius House, 51 Clarendon Road, Watford, Hertfordshire, England, WD17 1HP

Email: info@flow-sensei.com
We operate under the trading name Flow Sensei, offering Kanban University-accredited training courses globally.

2. What Data We Collect

We may collect the following personal data:

  • Full name
  • Email address
  • Phone number (if provided)
  • Billing address
  • Payment information (processed securely by SquareUp; we do not store card details)
  • Course booking history
  • Communication preferences
  • Technical data (e.g., IP address, browser type)

3. How We Use Your Data

We use your personal data to:

  • Process and confirm your course bookings
  • Communicate important course updates
  • Send invoices and payment confirmations
  • Provide customer support
  • (With your consent) send newsletters or marketing emails
  • Improve our website and services

4. Legal Basis for Processing

We rely on the following lawful bases:

  • Contract: To deliver the services you’ve booked
  • Consent: For optional marketing communications
  • Legitimate interests: To improve our services and protect our business
  • Legal obligation: To comply with tax or financial regulations

5. Sharing Your Data

We may share your data with:

  • SquareUp (our payment processor)
  • Kanban University (to issue official certificates)
  • Service providers helping us manage the website and communications

We do not sell your data to third parties.

6. International Transfers

We may transfer your data outside the UK or EU if required to deliver our services (e.g., sending data to Kanban University). In such cases, we ensure appropriate safeguards are in place.

7. Data Retention

We retain your data for as long as necessary to fulfill the purposes described above, including legal and accounting obligations.

8. Your Rights

You have the right to:

  • Access, correct, or delete your data
  • Withdraw consent at any time
  • Object to or restrict processing
  • File a complaint with the Information Commissioner’s Office (ICO) in the UK

To exercise any of these rights, please contact us at info@flow-sensei.com.

9. Cookies and Analytics

We may use cookies to improve website performance and user experience. If we implement analytics (e.g., Google Analytics), this will be disclosed here and in a separate Cookie Policy.

10. Marketing

If you opt in, we may send you updates about new courses or blog content. You can unsubscribe at any time using the link in our emails.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website.